We normally accept only orders from the Continental USA or Canada.
We normally only ship orders to addresses in Canada or the Continental USA.
For all orders to destinations outside of Canada or the USA, please send an email for a quote.
Applicable Canadian taxes are applied to orders shipped to addresses in Canada.
No taxes are applied to orders shipped to addresses in the Continental USA or outside Canada.
We ship with a delivery time of 2-14 days or more depending on the destination. Shipping is by Canada Post Service or our designated courier service. We have no control on specific delivery times to the destination.
Most orders in stock are shipped between 1 and 2 business days. If an item is not in stock, we will notify you and provide a reasonable expectation level as to when these items will be received.
We currently ship only to Canada and the Continental USA. Our shipping rates are as follows:
- $15 for orders if total purchase is less than $100.
- Free shipping on orders if total purchase is $100 or greater.
- $20 for orders totaling under $100, excluding taxes
- Free shipping for orders totaling $100 and over, excluding taxes.
- $15 for orders if total purchase (excluding taxes) is less than $200.
- Free shipping for orders if total purchase is $200 or greater.
- $20 for orders if total purchase (excluding taxes) is less than $200.
- Free shipping on orders if total purchase (excluding taxes) is $200 or greater.
Drop-Ship Clients (Practitioners):
- $10 for orders if total purchase (excluding taxes) is less than $100.00
- Free shipping on orders, if total purchase (excluding taxes) is $100.00 or greater.
Alpha Science Labs will not drop-ship on behalf of customers unless that customer has registered as a drop-ship client. Once you are an approved drop-ship customer, Alpha Science Labs will ship your orders for products, purchased here on this website, to your specified customers’ address. Alpha Science Labs will charge a shipping fee for drop-shipping. Alpha Science Labs will only ship within Canada or the Continental USA. To qualify as a drop-ship customer, the customer should have a working website with an address based in Canada or the USA and Alpha Science Labs’ products should be displayed on the website. All drop-ship customers are responsible for their own customer service issues such as returns/exchanges/questions on delivery of products. Alpha Science Labs will not be held responsible for any shipping issues, returns, refunds or exchanges on products whatsoever.
Purchases may be subject to these import taxes, custom duties and fees. These fees can vary widely from country to country. Please contact your local customs office for further information.
To the full extent permissible by applicable law, Alpha Science Laboratories disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Alpha Science Laboratories will not be liable for any damages of any kind, except where such liability is specifically assumed in these terms and conditions, arising from the use of this site, including, but limited to direct, indirect, incidental, punitive, and consequential damages.
All returns mailed to us without authorization, as “returned to sender”, will be charged to your account. We guarantee and stand behind all of our products; however, we are not liable for any charges related to returning of products without authorization.
Please get a return authorization, by emailing the order number and item description using the CONTACT form in the menu.
No returns will be accepted without a return authorization.